Wells Fargo Center
Wells Fargo Center
Wells Fargo Center Wells Fargo Center Wells Fargo Center
Wells Fargo Center Wells Fargo Center Wells Fargo Center Wells Fargo Center
Wells Fargo Center Wells Fargo Center
Wells Fargo Center

Accessibility Guide to Wells Fargo Center

The Wells Fargo Center is committed to providing all patrons the opportunity to enjoy all of the sports, concerts and other forms of world class entertainment to which it plays host each year. For this reason, the Wells Fargo Center and its staff make it a priority to accommodate the needs of individuals with disabilities and their companions.

If you have any questions or needs not addressed by this Guide, please contact us at 215-389-9571 or visit the Guest Services Desk located on the Concourse behind Section 124 (on the Broad Street side of the Wells Fargo Center). The Guest Services Desk is staffed from the time the doors open for the event until the conclusion of the event.

PARKING & PARATRANSIT
Accessible parking is available, marked by the universal symbols, located on the Broad Street (west side), D Lot (south side of building), 11th Street (east side) and Terminal Avenue (south side) of the Wells Fargo Center. Vehicles using accessible parking must display the appropriate hang tags or license plates. Individuals needing to use ParaTransit must call carriers to schedule rides; however, there are stops for ParaTransit vehicles located at the Wells Fargo Center.

ENTRANCES
Entrances on the Broad Street and 11th Street sides of the Wells Fargo Center are accessible to individuals using wheelchairs or other forms of manually-powered mobility devices. Under circumstances that do not violate safety guidelines, power-driven mobility devices also are permitted in the facility.

ELEVATORS
Public elevators are located in the VIP Lobby on the Broad Street side of the Wells Fargo Center and on the 11th Street side of the building near Sections 109 and 110. These elevators make all levels of the Wells Fargo Center accessible.

RESTROOMS
All restrooms on all levels of the Wells Fargo Center are accessible. A private, unisex restroom is located on the Broad Street side of the building behind the Guest Services Desk. Please inquire at the Guest Services Desk for access.

CONCESSION STANDS, TELEPHONES & FOUNTAINS
All concession stands on every level of the Wells Fargo Center are accessible. Various courtesy telephones and water fountains on every level of the building are mounted low, making them accessible to all patrons. For patrons in need of a TTY telephone, this device is available upon request at the Guest Services Desk.

SERVICE ANIMALS
The Wells Fargo Center welcomes disabled patrons who need the use of a dog as a service animal when the dog has been individually trained or is in training to do work or perform tasks for the patron. All other animals are prohibited (with the exception of miniature horses that also may qualify as service animals). Guests using a service animal will be responsible for the animal’s care and supervision when present at the Wells Fargo Center.

AUXILIARY AIDS & SERVICES
The Wells Fargo Center is committed to ensuring that no individual with a disability is excluded, denied services, segregated or otherwise treated differently than other individuals because of the absence of auxiliary aids and services. The Wells Fargo Center will provide auxiliary aids and services if doing so does not fundamentally alter the nature of its goods and services and it does not impose an undue burden. Because auxiliary aids and services may take time to arrange, it is suggested that individuals who will require the use of such aids or services request these accommodations as far in advance of the event as possible. To make such a request, please contact us at 215-389-9571

SIGN LANGUAGE INTERPRETERS
The Wells Fargo Center will make available the use of sign language interpreters. Because sign language interpreter requests typically require two weeks advance notice of a ticketed event for scheduling purposes, requests for an interpreter should be made as far in advance of the event as possible. To make such a request, please contact us at 215-389-9571.

ASSISTED LISTENING SYSTEM (ALS) & CAPTIONING SERVICES
Head sets and receivers for our state-of-the-art Assisted Listening System (ALS) are available at the Security Center located on the Concourse behind Section 117 (on the 11th Street side of the Wells Fargo Center). Assistive Listening Devices are available for loan, at no cost, with a valid photo ID required as deposit.

In addition, the Wells Fargo Center now provides captioning services for certain events, including Philadelphia Flyers games, through hand-held mobile devices such as smart phones. For these events, you can use your own smart phone, or the Wells Fargo Center will make a limited number of devices available to patrons at no cost on a first-come, first-serve basis (available for check-out in the Security Center with a valid photo ID). Instructions for accessing the captioning service are available at the Security Center or can be accessed on our website at www.wellsfargocenterphilly.com/cc.

ACCESSIBLE SEATING
The Wells Fargo Center is committed to providing accessible seating opportunities to all patrons. For this reason, it provides the opportunity to purchase tickets for accessible seating through the same means and under the same terms and conditions as other tickets are sold for each event or series of events held in the building. However, designated accessible seating is limited. It is advised, therefore, that requests for accessible seating be made in advance.

Accessible seating is located on every level of the Wells Fargo Center (Lower Level and Mezzanine as well as Club Boxes and Suites). Subject to availability at the time of purchase, the Wells Fargo Center will make this seating available to patrons with disabilities and up to three (3) of their companions.

When a patron has purchased, or has otherwise acquired, a ticket to non-accessible seating, and that patron requires accessible seating, the Wells Fargo Center will attempt to accommodate that individual and his or her companions if accessible seating comparable to that purchased to the ticketed event remains available. If such seating is not available, the patron and his or her companions will be offered available accessible seating in a non-comparable location. Because many events held in the Wells Fargo Center sell-out, however, including tickets reserved for accessible seating, it is advised that all accessible seating requests be made in advance. Exchanges of tickets to non-accessible seating for tickets to accessible seating are on a first-come, first-serve basis and there is no guarantee that accessible seating will be available.

When a patron has purchased a ticket to accessible seating and then transfers that ticket to an individual who does not require accessible seating, the Wells Fargo Center reserves the right to move that individual and his or her companions to the closest available or comparable non-accessible seating.

The Wells Fargo Center reserves the right to take appropriate legal action against individuals who fraudulently obtain accessible and/or companion seating.

PURCHASING TICKETS FOR ACCESSIBLE SEATING
Accessible seating can be purchased by phone or in person through the Wells Fargo Center Box Office. To charge tickets by phone for concerts, family events and the Philadelphia Wings, call 215-389-9571. To charge tickets by phone for the Philadelphia Flyers, call 215-952-5461. To charge tickets by phone for the Philadelphia 76ers, call 215-952-7000. Tickets can also be purchased on the Internet at ComcastTIX.com or by calling ComcastTIX at 1-800-298-4200.

EVENT INFORMATION
The Wells Fargo Center will provide information to inquiring individuals regarding the availability of accessible seating for all events upon request. It will also provide descriptions of available accessible seating, as well as maps of the arena, so that a purchaser may determine whether particular seating meets his or her accessibility needs.

For information regarding Wells Fargo Center events, call 1-800-298-4200, or log onto ComcastTIX.com. For Philadelphia Flyers information, call 215-218-4FAN (4326) or log onto PhiladelphiaFlyers.com. For Philadelphia 76ers information, call 215-339-7676 or log onto Sixers.com. For Philadelphia Wings information, call 215-389-WING (9464) or log onto Wingslax.com.

UNANNOUNCED PATRONS
Patrons needing accessible seating at the time of an event will be directed to the Guest Services Desk for the availability of such seating, which will be distributed on a first-come, first-serve basis. There is no guarantee that accessible seating will be available at the time of the event.

EMERGENCY EVACUATION
In the event of an emergency, Wells Fargo Center personnel have been trained to assist disabled individuals in evacuating the premises.



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