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Americans with Disabilities Seating

Accessibility Guide to Wells Fargo Center

The Wells Fargo Center and its staff make it a priority to accommodate the needs of individuals with disabilities and their companions.

If you have any questions or needs not addressed by this Guide, please contact us at 215-389-9571 or visit the Guest Services Desk located on the Concourse behind Section 124 (on the Broad Street side of the Wells Fargo Center). The Guest Services Desk is staffed from the time the doors open for the event until the conclusion of the event.

Accessible Seating

The Wells Fargo Center is committed to providing accessible seating opportunities to all patrons. For this reason, we provide the opportunity to purchase tickets for accessible seating through the same means and under the same terms and conditions as other tickets are sold for each event held in the building. Designated accessible seating is limited, and therefore it is advised that requests for accessible seating be made in advance of an event by calling 215-389-9571.

Accessible seating is located on every level of the Wells Fargo Center. Subject to availability at the time of purchase, the Wells Fargo Center will make this seating available to patrons with disabilities and their companions.

When a patron that requires accessible seating has purchased, or has otherwise acquired, a ticket to non-accessible seating, the Wells Fargo Center will makes its best attempt to accommodate that individual and his or her companions if accessible seating comparable to the tickets purchased for the event remains available. If such seating is not available, the patron and his or her companions will be offered available accessible seating in another, potentially non-comparable location. 

Because many events held in the Wells Fargo Center sell-out, including seating reserved for accessible seating, it is advised that all accessible seating requests be made in advance by calling 215-389-9571. Exchanges of tickets for accessible seating are on a first-come, first-serve basis and there is no guarantee that accessible seating will be available.

When a patron has purchased a ticket to accessible seating and then transfers that ticket to an individual who does not require accessible seating, the Wells Fargo Center reserves the right to move that individual and his or her companions to the closest available or comparable non-accessible seating.

The Wells Fargo Center reserves the right to take appropriate legal action against individuals who fraudulently obtain accessible and/or companion seating.

Assisted Listening System (ALS) & Captioning Services

Head sets and receivers for our state-of-the-art Assisted Listening System (ALS) are available at the Security Center located on the Concourse behind Section 117 (on the 11th Street side of the Wells Fargo Center). Assistive Listening Devices are available for loan, at no cost, with a valid photo ID required as deposit.

In addition, the Wells Fargo Center now provides captioning services for certain events, including Philadelphia Flyers games, through hand-held mobile devices such as smart phones. Instructions for accessing the captioning service are available at the Security Center or can be accessed on our website at www.wellsfargocenterphilly.com/cc.

Auxiliary Aids & Services

The Wells Fargo Center is committed to ensuring that no individual with a disability is excluded, denied services, segregated or otherwise treated differently than other individuals because of the absence of auxiliary aids and services. The Wells Fargo Center will provide auxiliary aids and services if doing so does not fundamentally alter the nature of its goods and services and it does not impose an undue burden. Because auxiliary aids and services may take time to arrange, it is suggested that individuals who will require the use of such aids or services request these accommodations as far in advance of the event as possible. To make such a request, please contact us at 215-389-9571

Concession Stands, Telephones & Fountains

All concession stands on every level of the Wells Fargo Center are accessible. Various courtesy telephones and water fountains on every level of the building are mounted low, making them accessible to all patrons. For patrons in need of a TTY telephone, this device is available upon request at the Guest Services Desk.

Elevators

Public elevators are located in the VIP Lobby on the Broad Street side of the Wells Fargo Center and on the 11th Street side of the building near Sections 109 and 110. These elevators make all levels of the Wells Fargo Center accessible.

Emergency Evacuation

In the event of an emergency, Wells Fargo Center personnel have been trained to assist disabled individuals in evacuating the premises.

Entrances

Entrances on the Broad Street and 11th Street sides of the Wells Fargo Center are accessible to individuals using wheelchairs or other forms of manually-powered mobility devices. Under circumstances that do not violate safety guidelines, power-driven mobility devices also are permitted in the facility.

Parking & Paratransit

The Wells Fargo Center has available handicap accessible parking accommodations adjacent to entrances on the east, west and south sides of the Wells Fargo Center. Guests interested in utilizing one of these parking spaces should have the correct designation in/on their vehicle, and can ask any parking attendant to direct them to the closest available handicap parking section. Guests may drop passengers off at any building entrance before proceeding to their parking space.

Individuals needing to use ParaTransit must call carriers to schedule rides; however, there are stops for ParaTransit vehicles located at the Wells Fargo Center.

For additional questions regarding handicap and accessible parking, please call 215-389-9512.

Restrooms

All restrooms on all levels of the Wells Fargo Center are accessible. A private, unisex restroom is located on the Broad Street side of the building behind the Guest Services Desk. Please inquire at the Guest Services Desk for access.

Service Animals

The Wells Fargo Center welcomes patrons who require the use of a service dog, when the animal has been individually trained or is in training to do work or perform tasks for the patron.
All other animals are prohibited (with the exception of miniature horses that also may qualify as service animals). Guests using a service animal will be responsible for the animal’s care and supervision when present at the Wells Fargo Center.

Sign Language Interpreters

The Wells Fargo Center will make available the use of sign language interpreters. Because sign language interpreter requests typically require two weeks advance notice of a ticketed event for scheduling purposes, requests for an interpreter should be made as far in advance of the event as possible. To make such a request, please contact us at 215-389-9571.

Unannounced Patrons

Patrons needing accessible seating at the time of an event will be directed to the Guest Services Desk for the availability of such seating, which will be distributed on a first-come, first-serve basis. There is no guarantee that accessible seating will be available at the time of the event.