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Guest Services A to Z 

The Wells Fargo Center management team is dedicated to providing superior customer service  while ensuring the safety and security of all guests. The following guide provides information and policies/rules for attending events at the Wells Fargo Center.

ACCESSIBLE SEATING

See our Accessible Seating page for details.

ADDRESS

Our address is 3601 S. Broad Street, Philadelphia, PA 19148.

For directions, please visit our directions page.

ATM LOCATIONS

Yes. At the Wells Fargo Center there are (3) Automated Teller Machines on the premises. These are located at section 102, section 219, and in the Cure Club.

BAG POLICY

Effective immediately, the Wells Fargo Center is enforcing a new bag policy.  Any purses or brief cases that are larger than 14” x 14” x 6” and ALL BACKPACKS will not be allowed into the building.  Permitted bags should be soft sided.  This policy will be strictly enforced and the Wells Fargo Center is unable to store oversized or prohibited items.  An exception will be made for declared medically necessary items, after proper inspection.  

BIRTHDAY/PROPOSALS

Scoreboard messages are available for the Philadelphia Flyers and Philadelphia Sixers.

For the Philadelphia Flyers information please visit: https://www.nhl.com/flyers/fans/celebratory-packages.

For the Philadelphia Sixers please visit http://www.nba.com/sixers/sixers-special-messages.

Messages are not available during concerts and special events.

CAMERA POLICY

Fans may bring their own cameras, however no professional cameras, detachable lenses, and lenses longer than 2.5” inches are permitted into the facility. This camera policy is subject to change on a per show basis.

Video & audio recording equipment is not permitted in the Wells Fargo Center.

CAREERS AND EMPLOYMENT

Check out our employment opportunities.

CHARITABLE DONATIONS

For information on Philadelphia Flyers charitable donations or to request a donation, please visit https://www.nhl.com/flyers/community/community-relations

For information on Philadelphia Sixers charitable donations or to request a donation, please visit http://www.nba.com/sixers/donations

CHILDREN'S TICKET POLICY

Children two years of age and under do not require a ticket for most events, but will be required to sit on the lap of a paying customer.

Please note that this age requirement is subject to change based on the nature of the event.

CONFERENCE ROOMS

The Wells Fargo Center is home to not only the Philadelphia Flyers and Philadelphia 76ers, but also your next business function! Our world-class facility is the ideal location to host any type of corporate event, from business dinners and presentations to private parties and entertaining clients. All of our meeting spaces offer state-of-the-art technology in a private and comfortable setting, making the Wells Fargo Center the most versatile and exciting meeting location in Philadelphia. If you would like to speak with someone to check the availability of our conference room space, please email [email protected] 

DOOR TIMES

For a specific door opening time, please visit our event page at https://www.wellsfargocenterphilly.com/events/all and click on the event for the information.

EMPLOYEE RECOGNITION

The Wells Fargo Center is proud of its commitment to the guest experience and we are pleased when we hear of employees who perform in an exemplary manner. If you would like to give any of our employees special recognition, please email us at [email protected]

FAMILY RESTROOMS/CHANGING ROOMS

Family Restrooms are located behind Guest Services at Section 101. 

FOOD AND BEVERAGE

Outside food and beverages, including water, are not permitted in the Wells Fargo Center. The Wells Fargo Center offers a wide variety of food and beverages at all concession and restaurant locations. For more information on these offerings, visit our Eat & Drink page!

GUEST SERVICES DESK

At the Wells Fargo Center, Guest Services desks are located in the Broad Street Atrium opposite Section 101, and on the Mezzanine Level at Section 214.

HOTELS

Check out our hotels page to find places to stay in the area.

LOST AND FOUND

If you are a guest that has lost an item at the arena or on its grounds please contact our staff in person during the event (outside section 116) or by phone (215-389-9433). The Wells Fargo Center will make its best efforts to match found items with those reported lost by guests. Items turned into Lost and Found will be held for 30 days before being disposed of or donated to Flyers Charities.  Credit cards will be held for 48 hours and then properly disposed of.  The Wells Fargo Center is not responsible for any lost or damaged items.

METAL DETECTORS (Magnetometers)

Ensuring the safety of our guests is always a top priority. Please be advised that for all Flyers and 76ers games, as well as select other events, Wells Fargo Center venue security will utilize Walk-Through Metal Detectors (Magnetometers) to search all patrons entering the facility. Customers should keep the following in mind:

  • Minimize the number of personal items you bring to the venue.
  • Allow extra time for arriving to and entering the venue.
  • Guests will be asked to remove from their clothing and belongings any items that may trigger the alarm, including cell phones and keys, before they pass through the metal detector (Magnetometer) units.
  • Bags will be searched.
  • If the Metal Detector (Magnetometer) alarm sounds, you will be subject to a secondary screening which may slow your entry into the venue.
  • The same list of venue-prohibited items will still apply.
  • It is at the discretion of venue management as to what events these units will be in use for.

PARKING

For more information on parking at the Wells Fargo Center, please visit: https://www.wellsfargocenterphilly.com/plan-your-visit/parking

To purchase parking for a Wells Fargo Center event, please click here.

To purchase parking for a 76ers game, please visit the StubHub Sixers Parking Passes page.

PROHIBITED ITEMS

  • Weapons – guns – firearms – ammunition
  • Self-defense sprays – mace – pepper spray
  • Explosives
  • Fireworks
  • Fuels – torches – lighter fluid
  • Knives – brass knuckles – billy clubs – black jacks – kubatons – bats
  • Martial arts weapons – night sticks – nunchucks – stun guns/tasers
  • Tools
  • Razor type blades – box cutters – razor blades – scissors
  • Outside food and beverages (except baby food and for medical reasons)
  • Animals (unless service animal or service animal in training)
  • Bottles, cans or other beverage containers (except empty water bottles)
  • Sealed packages of any kind
  • Aerosol cans or noisemaking devices – whistles – foghorns/air horns – plastic air horns such as vuvuzelas and didgeridoos
  • Drones (UAS-Unmanned Aircraft Systems) or other model aircraft
  • Frisbees – beach balls
  • Laser pointing devices
  • Items intended to create optical distraction
  • Selfie sticks or telescopic devices – tripods – poles
  • Hazardous items – chemicals – paint thinners
  • Large banners and flags
  • Optical Illusions (such as pinwheels or umbrellas)
  • Strollers
  • Hard-sided and/or large bags
  • Any other items deemed inappropriate or dangerous by arena personnel.
  • Hoverboards and skateboards
  • Professional cameras, cameras with detachable lenses or lenses longer than 2.5”
  • Professional audio and video equipment 

SMOKING POLICY

The Wells Fargo Center is now a smoke-free facility. Patrons who wish to smoke outside the venue may access the outdoor smoking areas located outside the Cure Insurance Club.

STROLLERS

Guests are encouraged not to bring strollers to the arena. Strollers are not permitted in the seating sections of the arena due to potential safety hazards.

However, strollers may be checked into our Guest Services Desk behind section 101. Strollers are allowed in suites.

TEAM STORE

The Broad Street Team Store is the Wells Fargo Center’s flagship retail store, located in the northwest corner of the Main Concourse Level. Encompassing more than 1,600 square feet of space, The Broad Street Team Store features lifestyle apparel for men, women and youth. In addition, our new 4,600 sq ft. Reebok Fan Zone store located in the southeast corner of the Main Concourse level, features licensed lifestyle apparel that the athletes wear during National Hockey League (NHL) and National Basketball Association (NBA) games played at the Wells Fargo Center. The stores are open 2 hours before Flyers games and 1 hour before Sixers games. A host of satellite retail locations offer guests a wide-ranging selection of team and entertainment merchandise. Visa, MasterCard, American Express and Discover cards are accepted. 

You can also check out our brand new online store at shop.wfcphilly.com to purchase all your Flyers and Sixers gear, including Wells Fargo Center exclusive items, that can only be found in stores, and online.

TEXT ASSIST

Fans who wish to report issues and concerns (e.g. security needed, spilled drink, medical issue, etc.) can do so in a quick and convenient manner by texting the Wells Fargo Center Text Assist Service.  Text WFC <space> your issue and location to 78247.  Wells Fargo Center personnel will respond in a timely manner to assist with your inquiry.  Standard SMS text rates may apply.

For More Info Click Here

TICKETS

Visit our Box Office page for more information about tickets.

WILL CALL

The Will Call window at the Wells Fargo Center is located inside the Box Office, on the Broad Street side of the building.

For most events, the Will Call window opens 90 minutes prior to the start of the event.

For additional Box Office information and hours, click here.